Last updated: 09.01.2025

The website (“trisouq.com”) is operated by AFKAR AL ZAMAN GENERAL TRADING L.L.C.[, trading as trisouq.com,]  organized under the laws of the United Arab Emirates, whose registered address is at Enduro Supply Office, 2405, Damac Smart Heights, Barsha Heights, Dubai, UAE (“We”, “Us”, “Our”).

The Website is provided to you for your personal use subject to these Terms of Use and any other rules posted on the Website (including without limitation our Shipping and Warranty pages, and Privacy Policy) (collectively the “Terms and Conditions”). We may amend the Terms and Conditions from time to time and the latest version will always be displayed on the Website. It is your responsibility to check the Terms and Conditions each time you visit, before using the Website. 

By visiting the Website you agree to be bound by, consent to comply with, and consent to the practices described in, these Terms and Conditions, which govern your access to and use of the Website and all content and functionalities available on the Website (including any of our other websites and related micro-sites accessed through the Website and related domain names). If you do not agree to the Terms and Conditions please cease access and use of the Website. 

OUR CONTENT

We take care to ensure that information available on the Website is accurate and complete and that products are represented on the Website as accurately as possible. However this may be restricted by product descriptions, colours, sizes and image resolution. All measurements and weights provide are approximate. You are advised to verify the accuracy of any information before relying on it. Further, due to the inherent nature of the Internet, errors interruptions and delays may occur in the service at any time. Accordingly, the Website is provided 'as is' without any warranties of any kind, and (to the extent permissible by law or otherwise stated on the Website) we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability. 

You are responsible for your use of the Website, for any information, text, graphics, photos or other materials which you upload or post to the Website (collectively “Your Content”), and for any consequences thereof. Most content you submit, post, or display through the Website is public by default and will be able to be viewed by other users and through third party services and websites. You should only provide content that you are comfortable sharing with others under these Terms and Conditions.

When posting your Content, you agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. We may not monitor or control Your Content and, we cannot take responsibility for Your Content. Any use or reliance on Your Content, or content provided by any party other than Us (such as other users) or obtained by you through the Website (“Other Content”) is at your own risk.

On the Websites you may be offered links to other sites or resources. The owners of these third party sites are independent from us and we do not endorse or accept any responsibility for their content or sites.

INTELLECTUAL PROPERY RIGHTS

We own or licence all copyright, trademarks, design rights and all other intellectual property rights (registered or unregistered) where relevant in and on the Website and all content located on the Website. Other than accessing this Website for your own personal use in accordance with the Terms and Conditions, neither you nor anyone acting on your behalf acquires any intellectual property rights relating to the Website and/or the content on the Website. Any rights not expressly granted within these terms are reserved to us. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with our Website, whether in whole or in part.

PLACING ORDERS

When you place an order for products or services through our Website (an “Order”), you are deemed to have consented to the latest version of the Terms and Conditions displayed on the Website at the time you place the Order. If there is a change in the law after you have placed an Order but before it has been accepted by us, the change will apply to your Order.

Orders are subject to our acceptance, which will be communicated to you when you receive a notification from us confirming your Order has been processed by us and/or your item(s) have been dispatched for delivery (“Order Confirmation”). No party other than us has the authority to confirm acceptance of the Order. We may reject Orders at our sole discretion including for reasons such as (but not limited to) errors in prices of products, technical errors affecting the Website or the ordering process, ineligibility, inability to process payment, suspected fraud, suspected violation of the Terms and Conditions, shipping restrictions, stock unavailability, or if we suspect bulk or multi-order purchasing.

PRICES AND PAYMENT

The price of products shown on product pages on the Website do not include fees charged for additional services such as shipping and delivery, or import duties or taxes to which the Order may be subject. The price of the products shown on the Website, and delivery charges, are shown in United Arab Emirates Dirhams. If you are based in the United Arab Emirates, prices include VAT applicable on the day of your order. Prices are exclusive of any other applicable taxes or import duties. Delivery charges will be added to the price of the products and will be indicated in United Arab Emirates Dirhams, separately on the order form during the check-out process.
If you are a customer whose credit/debit card is not denominated in United Arab Emirates Dirhams, the price you see on your bank statement will be based on your bank’s exchange rate and any other bank charges, which we cannot control.

We accept the following forms of payment:
•    credit/debit card: VISA/MASTERCARD
•    any applicable e-Gift Card
•    Tabby - Buy now, Pay later!

By entering payment details on the Website, you warrant and represent that you are authorised to use that payment method to purchase the Order. We reserve the right to decline Orders where we reasonably believe that the payment method used was not authorised for such use, or if we reasonably suspect illegal or irregular activity associated with the payment.

DISCLAIMER

You understand and agree that you are using the Website at your own risk. The Website is provided 'as is', and to the extent permitted by applicable law, we expressly disclaim any and all warranties, express and implied, including but not limited to any warranties of accuracy, reliability, title, merchantability, non-infringement, fitness for a particular purpose or any other warranty, condition, guarantee or representation, whether oral, in writing or in electronic form, including but not limited to the accuracy or completeness of any information contained therein or provided by the Website.

To the extent permitted by applicable law, we make no warranty, implied or explicit, that any part of the Website will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable of any quality, nor that the content is safe in any manner for download. You understand and agree that neither we nor any participant in the Website provides professional advice of any kind and that use of such advice or any other information is solely at your own risk and without our liability of any kind.

Save for the provisions of the following clause, we shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Website, including for viruses alleged to have been obtained from the Website, your use of or reliance on the Website or any of the information or materials available on the Website, regardless of the type of claim or the nature of the cause of action, even if advised of the possibility of such damages. Our liability will not be limited in the case of death or personal injury directly caused by our negligence or any other liability that cannot legally be limited.

GENERAL

You acknowledge that any breach of these Terms and Conditions may cause us damage or loss, and you agree to indemnify us hold us harmless from any and all claims, demands, liabilities, damages, costs and expenses (including legal fees) that may arise from: (i) your submissions, or provision of content; (ii) your use or misuse of the Website; (iii) your unauthorised use of material obtained through the Website; (iv) your breach of the Terms and Conditions; (v) any such acts arising through your use of the Website; or (vi) any other violation of the rights of another person or party.

The Terms and Conditions, together with any additional terms which are drawn to your attention constitute the complete and entire agreement between you and us, and supersede any prior agreement, whether written or oral.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

Failure of either party to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

These Terms and Conditions are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising out of or in connection with these Terms and Conditions are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

For any clarification or complaints, please write to us at customerservice@trisouq.com