All orders placed between 15th to 17th June will be dispatched from 18th June, on account of Eid holidays in UAE.

Need to return something? No Sweat.

Return/Exchange Policy

We have complete trust in all of our products, but we know they may not always fit first time! Our return policy is one to be celebrated. We accept any return within a time period of 14 days from the date of order placment, and process refunds within 72 hours after receiving the returned items.

DUBAI

  • Customers are requested to fill the form below to raise the return/exchange request.
  • In case of an exchange, item(s) will be picked by us first. After inspection (if approved), the replacement will deliver within 24-48 hours.
  • In case of a return, item(s) will be picked by us first. After inspection (if approved), the refund will be processed within 48-72 hours.
  • Please note: Customers in remote areas, are requested to send us the item(s) back at our address for inspection in case of either exchange or return. Please click on link to see the full list of remote areas. (Remote Areas)

OTHER EMIRATES

  • Customers are requested to fill the form below to raise the return/exchange request.
  • In case of an exchange, customers are requested to send back the item(s) first at our address. After inspection and assessment of the items (if approved), the replacement will be delivered by us within 24-48 hours.
  • In case of a return, customers are requested to send back the item(s) first at our address. After inspection and assessment of the items (if approved), the refund will be processed within 48-72 hours.

INTERNATIONAL

  • Customers are requested to fill the form to raise the return/exchange request.
  • In case of an exchange, customers are requested to send back the item(s) first at our address. After inspection and assessment of the items (if approved), the replacement will be delivered by us in 3-7 working days (depending on the country & customs delay).
  • In case of a return, customers are requested to send back the item(s) first at our address. After inspection and assessment of the item (if approved), refund will be processed in 48-72 hours.
    • Please note: the postage charges and any custom duties incurred by trisouq.com in thIS process will be deducted from the final amount of Refund.

Important note: We only accept one exchange per order as we know that you cannot always get your perfect item the first time around. Any other requests will be reviewed on a case by case matter. .

Conditions to be met:
  1. Must include proof of purchase
  2. Not worn or damaged in any way
  3. Returned unwashed for clothing
  4. Needs to include original packaging, tags, and labels
  5. We do not accept exchange/return for undergarments, briefs and bikinis. 

Cancellation Policy

We accept cancellation requests within the period of 14 days since the date of order placement. Learn more about the details below:

DUBAI
  • Customers can cancel the order any time before it is shipped, and your refund will be processed in 48-72 hours.
  • Once the order is shipped, our standard return process mentioned above will be applied.

OTHER EMIRATES

  • Customers can cancel the order any time before it is shipped, and your refund will be processed in 48-72 hours.
  • Once the order is shipped, our standard return process mentioned above will be applied.

INTERNATIONAL

  • Customers can cancel the order any time before it is shipped, and your refund will be processed in 48-72 hours.
  • If the customer requests a cancellation once the order is shipped, then the postage charges and any custom duties/taxes incurred in the process will be deducted from the final amount of Refund.
  • Refund will be processed in 48-72 hours once the shipment is received back from the courier.
  • Please note: It can take 5-14 days for return of shipment from courier (depending on the destination and custom delays).

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