Terms and Conditions


The Website is operated by AFKAR AL ZAMAN GENERAL TRADING L.L.C., trading as trisouq.com, organized under the laws of the United Arab Emirates, whose registered address is at Enduro Supply Office, 2405, Damac Smart Heights, Barsha Heights, Dubai, UAE

The Website is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Website (including our Privacy Policy) (the “Terms and Conditions”).

By visiting the Website you agree to be bound by, consent to comply with, and consent to the practices described in, these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (or any of our other websites and related micro-sites accessed through the URL www.trisouq.com and related domain names) (the “Services”).


You are responsible for your use of the Website, for any information, text, graphics, photos or other materials which you upload or post to the Website (collectively “Your Content”), and for any consequences thereof. Most content you submit, post, or display through the Website is public by default and will be able to be viewed by other users and through third party services and websites. You should only provide content that you are comfortable sharing with others under these Terms and Conditions. When posting Your Content, you agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. We may not monitor or control Your Content and, we cannot take responsibility for Your Content. Any use or reliance on Your Content, or content provided by any party other than Level (such as other users) (“Other Content”) or obtained by you through the Website is at your own risk.


The price of the products shown on the Website and delivery charges are shown in your local currency and are exclusive of any applicable taxes or import duties. Delivery charges will be added to the price of the products and will be indicated in your local currency, separately on the order form during the check-out process.

If you are a customer whose credit/debit card is not denominated in United Arab Emirates Dirhams, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

The prices include VAT applicable on the day of your order. Any change in the applicable VAT rate will be automatically reflected in the price of products sold by trisouq.com within its Website.

We accept the following forms of payment:

  • trisouq.com e-Gift Card


We pride ourselves on fast delivery times across the Middle East.

Take a look at where we ship and our expected transit times per region. Please note that public holidays may affect the timelines below.


Any order placed:

Before 2pm (Sun-Thu) - same day delivery
After 2pm (Sun-Thu) - within 24 hours 
Weekend (Fri-Sat) - between 24-48 hours

Our standard shipping cost is AED 40 for any order below AED 400 and we offer free shipping to any customer that spends above AED 400.

Abu Dhabi & Other Emirates:

Any order placed will be delivered between 48-72 hours.

Our standard shipping cost is AED 40 for any order below AED 400 and we offer free shipping to any customer that spends above AED 400. 

*Please note that there will be extra charges associated with deliveries to the western region.

Other GCC countries:

For those based in wider GCC countries including, Bahrain, Saudi Arabia, Kuwait, Lebanon, Turkey, Jordan, Cyprus, Egypt and Oman, we deliver via our good friends at TNT. Their expected delivery time will be between 4-6 days and may vary based on regions and customs clearance.  

Please note that shipping rates may vary based on regions and product weight.

International shipping costs via TNT based on 500g:
Bahrain, Kuwait, Oman and Saudi Arabia - AED 60
Lebanon - AED 100
Cyprus - AED 120
Turkey - AED 120
Egypt - AED 100

*There will also be extra charges associated with the customs clearance rate per region, which the customer will be responsible for.