Returns and Warranties
We accept returns within 14 days. Returns will be accepted if all the following conditions are met:
- Must include proof of purchase
- Not have been worn
- Returned unwashed for clothing/apparel
- Needs to include original packaging and tags/labels
Refunds will be generated within 72 hours of receiving returned items provided the above conditions are met.
Trisouq.com reserves the right to refuse returned goods based on inspection of the goods.
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the items are returned within 14 days.
Warranties vary between brands. Please ensure that you are aware of the warranty period for the specific items you are purchasing.
For warranty items, Trisouq.com requires that the following criteria be met:
- Items are returned within the warranty period
- Description of the problem/reason for return
- Photos of the damaged/faulty area, the full product front and back
Returns and warranty queries can be sent to firstname.lastname@example.org